DRIVATIC — Driven Analytics

Service Operations

Service Tickets App

Log, assign and resolve service issues with full operational visibility.

Industry
Service businesses · Service Business
Solution type
Custom ticketing & technician workflow
Platform
Hybrid
Key modules
Tickets, Technicians, Customers, Reports

The problem

Service requests came in by phone, email and WhatsApp. Jobs were lost, duplicated or followed up late.

There was no way to measure response times or see which customers generated the most work.

What Drivatic built

Drivatic built a ticketing system around the business's service process — from first call to sign-off on site.

Office staff dispatch, technicians update from their phones, and management sees performance live.

Software for service businesses →

Key features

01

Ticket logging

Capture requests from staff or customers with category, priority and photos.

02

Service status

Every ticket moves through clear stages with timestamps.

03

Technician workflow

Technicians see their jobs on mobile and update on site.

04

Customer history

Full service history per customer and per site.

05

Reports

Response times, resolution times and workload at a glance.

Screenshots

Click any screen to enlarge.

Service Tickets — main workspace
Service Tickets — management dashboard
Detail and approval screen
Mobile view for the team in the field

Outcome

  • No more lost or forgotten jobs
  • Measurable response and resolution times
  • Complete customer service history
  • Less admin for the office team

What would you build for your business?

Show us the process, spreadsheet or system that is slowing you down.

We’ll show you what it could look like as a custom business app.

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